Billing Analyst

£25,000 - £30,000 per annum

Employment Type
London/Colgate/Cheltenham - (Hybrid Working)
Job Ref

Job Introduction

Our client is an award-winning provider of Connected Cloud Solutions with a £97m turnover and focus on customer service. Their ambition is to triple their turnover and headcount by 2030.


Key Purpose of the Role

  • Management of the full connectivity bill run process to despatch monthly invoices in a timely manner with clear and accurate customer billing
  • Reconciliation and analysis of sales order opportunities from the order management system against the existing services in billing system
  • Conduct monthly pre-bill run checks and revenue assurance analysis
  • To maintain the aspects of all the billing import and export process of service charges within the billing system
  • Onboard new customers and renew existing customers on the billing system using order forms and sales order opportunities provided by the sales team
  • Run various post-bill run monthly reports
  • Resolve customer queries and issues within the billing as per agreed SLAs

Essential Requirements

  • A 2:1 or above in a maths, science, or finance related degree is preferred
  • At least 3 years’ experience working in billing is required
  • Prior telecoms experience is helpful for this role particularly for those with a background working with connectivity billing
  • Previous experience using the aBILLity billing system is advantageous
  • Experience of databases and SQL is an advantage
  • Attention to detail, a proactive approach and analytical thinking is crucial to this role
  • Excellent oral and written communication skills