Billing Analyst
£25,000 - £30,000 per annum
Job Introduction
Our client is an award-winning provider of Connected Cloud Solutions with a £97m turnover and focus on customer service. Their ambition is to triple their turnover and headcount by 2030.
Key Purpose of the Role
- Management of the full connectivity bill run process to despatch monthly invoices in a timely manner with clear and accurate customer billing
- Reconciliation and analysis of sales order opportunities from the order management system against the existing services in billing system
- Conduct monthly pre-bill run checks and revenue assurance analysis
- To maintain the aspects of all the billing import and export process of service charges within the billing system
- Onboard new customers and renew existing customers on the billing system using order forms and sales order opportunities provided by the sales team
- Run various post-bill run monthly reports
- Resolve customer queries and issues within the billing as per agreed SLAs
Essential Requirements
- A 2:1 or above in a maths, science, or finance related degree is preferred
- At least 3 years’ experience working in billing is required
- Prior telecoms experience is helpful for this role particularly for those with a background working with connectivity billing
- Previous experience using the aBILLity billing system is advantageous
- Experience of databases and SQL is an advantage
- Attention to detail, a proactive approach and analytical thinking is crucial to this role
- Excellent oral and written communication skills